FAQs
Hey there! Welcome to our FAQ section – your go-to guide for all things questions and answers. If you don't find what you're looking for below, feel free to drop us a line at hello@promenons.co – we'd love to hear from you!
PRODUCT & SAFETY
Are Promenons products safe?
At Promenons, we understand the importance of safety above all else. That’s why every piece we create undergoes rigorous testing to ensure it meets the highest safety standards. Every component passes independent third party testing and adheres to CPSIA, ASTM F963-17 and Prop-65. Our products are free from harmful substances, such as lead, cadmium, BPA and phthalates.
Our products meet the Small Parts, 16CFR1501 requirements, but it's crucial to underscore that adult supervision is necessary whenever your babies engage with our items. These products are not considered toys; they are specifically designed for babies to enjoy while adults wear them.
Our products are crafted from sturdy, high-quality materials and engineered for long-lasting use. Nevertheless, please dispose of them promptly upon detecting any signs of wear and tear.
Where are Promenons products manufactured?
Our products are handmade in Brooklyn, NY, using a blend of locally sourced and imported materials.
We pay close attention to every piece and thoroughly inspect them for quality to ensure a worry-free and top notch experience for you and your little one.
Who can use Promenons products?
Promenons products are crafted for teething babies and toddlers, providing relief from teething discomfort and offering sensory stimulation. Our teething jewelry combines aesthetics, functionality, and minimalism, seamlessly complementing any wardrobe.
It's crucial to note that these products are not toys but are intended for adults to wear, allowing babies to enjoy safely. For safety, children should never be left alone with Promenons products, and continuous adult supervision is essential.
How do teething necklaces work, and how can they help soothe teething discomfort for babies?
Teething necklaces are designed to provide a safe and soothing solution for teething babies. Our necklaces are made from materials that offer gentle pressure on the gums, providing relief during the teething process. Additionally, the beads offer sensory stimulation, engaging babies in a positive way.
Can you tell me more about the benefits of sensory stimulation?
Sensory stimulation benefits for babies include fostering neural connections, enhancing motor skills, supporting cognitive development, and promoting emotional well-being. Teething necklaces provide an additional avenue for sensory exploration through safe chewing and tactile engagement, helping babies alleviate discomfort and develop sensory awareness.
Teething necklaces can also be beneficial for individuals with special sensory needs, such as those with SPD, autism, and ADHD. The necklace's chewable beads offer oral and tactile sensory input, promoting self-regulation and reducing anxiety.
What is the best way to care for Promenons products?
Please avoid steaming, boiling, or using a dishwasher to clean this product. We recommend hand washing with mild soap and rinsing with warm water. Allow it to air-dry.
ORDERS & SHIPPING
Can I cancel my order after I have placed it?
When you place an order on promenons.co, we begin processing the order immediately to make sure you get your delivery as speedily as possible. If you need to cancel or change an order once it’s submitted, please reach out to us within the same day at hello@promenons.co
When will I receive my Amazon order?
Promenons.co does not pick, pack or ship Amazon orders. We recommend that you reach out to Amazon Customer Service for further assistance.
Where do you ship?
At this time, we exclusively provide shipping within the contiguous 48 states of the United States, and we do not offer international shipping.
How much is shipping?
We are pleased to offer free shipping for orders exceeding $50 to the 48 contiguous states in the United States. For orders totaling less than $50, a standard shipping fee of $6.90 will apply.
When will I get my package?
Once your package is dispatched, you will receive a delivery notification along with a USPS tracking number. Standard orders typically ship within 3 to 5 business days from the moment you make your purchase.
Although we strive to ensure the prompt delivery of your item, please be aware that delivery dates are not guaranteed. Promenons cannot be held responsible or liable for any lost or damaged packages during transit, as our shipping service does not include insurance.
RETURNS & EXCHANGES
What is your return and refund policy?
You have a generous 30 days from the date of delivery to decide if your purchase is the perfect match for you. Read more about our shipping policy here.
How can I start a return?
If, for any reason, you'd like to return an item, we'd love to know why – your feedback means the world to us. Reach out to us at hello@promenons.co, and our team will assist you in starting the return process.
What is your return criteria?
.For a smooth return experience, please ensure that:
- The item is in unused and excellent condition.
- It's returned in its original packaging, looking as snazzy as when you first received it.
- All the tags that came with the item are still attached.
While we hate to disappoint, some items can't join the return party. These include:
- Items marked as final sale.
- Anything customized or personalized.
- Items that have been given a bit too much love and aren't in their original condition.
Can I exchange a product?
Currently, we don’t offer direct exchanges. If you’d like something different, go ahead and start a return, then place a shiny new order.
What is your refund process?
Once we receive and check the returned item, we'll process your refund promptly to your original payment method. Give it a little time – around 10 business days – for the magic to happen.